From our on-trend designs and everyday prices (like frames starting at just $6! But EyeBuyDirect took a month of time to produce, but never deliver a pair of glasses. The selection of frames was overwhelming but good exercise to go through to get the "look" you want. Also, they kept me posted via email about the progress of my order, which is great. I called customer support to try and get clarification and was promptly hung up on, upon calling back and getting a better customer service rep I was told that they didn't know when they would ship and that there was nothing I could do but wait.Keep in mind, at the beginning of all this the order said it would take 7-14 business days to arrive. Eyebuydirect - Still waiting - Shipping method is terrible. Do you want to buy glasses from EyeBuyDirect? Website was easy to use and virtual try on feature was great. The bad news is that you’ve got to spend over $99 to qualify for it. Shipping is prompt. I won't be ordering from them again. I ordered a pair of glasses on December 9th, on the 11th I got an update that they were complete and waiting to be shipped. EyeBuyDirect coupons, deals, offers and discount code has been verified in a timely manner to check the reliability of the coupons displayed here. Do you agree with Eyebuydirect’s star rating? Color pictured is more accurate then description. Review #397113 is a subjective opinion of poster. They pushed a new set on a rush order. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Check our FAQ. No refund after a month of returned frames. 5 EyeBuyDirect reviews. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. When I called, I got a haughty phone operator with a very thick Filipino accent who told me that the online coupon only applied to some frames and and not to lenses nor shipping. Since buying my first pair of EyeBuyDirect.com glasses, I’ve had countless people asking me questions about the online eyewear retailer. This $15 Hair Straightener Has More Than 3,000 5-Star Reviews. Check out the latest EyeBuyDirect Coupons and Promos. Review #543422 is a subjective opinion of poster. Ridiculous! Eyebuydirect - Never had a problem...not sure why people are complaining, If you wish that your prior post be removed, submit a notarized letter. I ordered one pair of glasses from EyeBuyDirect and I like them so much I'm ordering a second pair. Would you trust them? I loved the variety even though I wish there were more sizes in some of the glasses. Lots of sales - but hard to find one when you need it. Liars. Anyway, thanks, I love your company. Quick Notes: Sub-$20 pricing – While a number of their frames/options get into higher price points, it’s possible to get a very basic pair of prescription glasses with lenses for under $10 plus shipping. Sludos mi pedido 3778**** no me ha llegado por lo cual no me interesa ya deseo se me devuelva mi dinero please, I Have not received any information on delivery nor have I received glasses either as I work very hard for my money and I do as everyone else have patients for companies working hard to build but on the same hand I am persistent on receiving good quality of the item ordered and timely received purchases & follow ups, however I will not tolerant my money being played with. Also, it was near impossible to order glasses for another family member. Live chat is your best bet for help, but still won't send you a link. Service 365. As of the 30th not only have they not arrived, they haven't yet shipped. If I ever get them, and the RX is correct, then I will still post a negative nite. The website is really easy to use and I love the selection of frames. Not happy. Review #1133402 is a subjective opinion of poster. The order form is deceptive. I love the try on feature using your own photo....just as good as trying on the glasses. My first new pair was described as dark red, I was worried a little but the picture on screen made it look more burgundy then red and it was correct. It costs $9.95 for Domestic Shipping in Canada through Canada Post. Just had the same thing happen to my Eye Buy Directs Lenses this week. This seems like a good way to get good quality glasses, provided the numbers on the prescription are correct, and provided those who put the new glasses together do their job correctly. I just spent nearly $400 on two pair of prescription glasses that I never actually tried on and I’m so nervous that I just waisted a butload of money on glasses that I might not like when I get them. I’ll be interested in seeing if these negative reviews live, or get suppressed. I love eyebuydirect. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. It doesn’t sell brand name frames, but does offer a premium designer brand called RFLKT Eyewear. Unknown? EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. Ordered glasses, took 3 weeks. These EyeBuyDirect coupon codes are updated on December 2020 by our us-freeshipping.com’s coupon submission communities to help you to save money while purchasing EyeBuyDirect products. EyeBuyDirect ships to U.S. customers through USPS and UPS next day air . Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks. I found it hard to accurately judge if the glasses would fit my face or look good on me even with the “try on tool”. Deals; Good website, great prices.It would be helpful to make the route to entering prescription information easier to understand. Pretty good It was pretty simple and really direct I like the online try on it really did visualize and made it simple for me to buy a pair of glasses. It doesn’t sell brand name frames, but does offer a premium designer brand called RFLKT Eyewear. Just learned info from my opthamologist. I am awaiting my purchase and so the prospect of using this site again seems good so far. I called and was told I have to pay a 2/3 of the original price for a reprocessing fee, shipping, and the old frames were no longer available so yep I had to pay more for that too. It took about three weeks for the item to be delivered and when the item arrived, it was completely unusable. Review #905836 is a subjective opinion of poster. No questions asked! The best online Eyeglass resource hands down!!! I find the website easy to use. Eyebuydirect Shipping Service (20 reviews) Eyebuydirect Eyeglass Lenses (8 reviews) Glassesusa Eyeglasses (55 reviews) ), see why our affordable prescription glasses , sunglasses, and Blue Light Blocking Lenses have landed … Need new shipping department Ordered glasses on Dec. 4. I called EBD and talked to a "Customer Service" person. Eyebuydirect Shipping Service (20 reviews) Eyebuydirect Eyeglass Lenses (8 reviews) Zenni Optical Eyeglasses (28 reviews) My friend Boomer told me I should give them a try so I decided to snag two pairs - Kyoto and Morning. Quick, easy ordering process, easy to fill out prescription form. I am hoping the experience I have turns out to be very satisfied. About EyeBuyDirect.com. Still no glasses! Hopefully the fit is great as well. Review #1229725 is a subjective opinion of poster. EyeBuyDirect has a consumer rating of 4.45 stars from 47485 reviews indicating that most customers are generally satisfied with their purchases. Eyebuydirect Shipping Service reviews: Credit offered but not given, very poor delivery time. Stay away, plenty of... Their shipping is terrible. How Long Does EyeBuyDirect Take to Ship? Due to the pandemic restrictions I had no choice but to buy my glasses online. The glasses look good on me so I thought I would get a second back up pair. Still not delivered almost a month later. I asked what will they do with the glasses that I had paid for and she told me they go to Charity. Their pricing isn’t as transparent and simple as some other sites, but frame and lens prices or low, so as long as you check your total you shouldn’t be in for a … Get this *** done people! Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS.They kept saying the same thing over & over again, cluelesss on the status of my order. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect offers frames for as low as $15—and they have a BOGO deal right now. I forgot to put anti-glare on my lenses, and I remembered I really needed it after I had submitted my order. Do you agree with Eyebuydirect’s star rating? Review #853127 is a subjective opinion of poster. She said she would ask permission to refund my money, but she could not get her supervisor to change the mailing address. If you don’t reach the $99 threshold, standard shipping will cost you $5.95. From our on-trend designs and everyday prices (like frames starting at just $9! Lots of frames. EyeBuyDirect has a consumer rating of 4.7 stars from 122,914 reviews indicating that most customers are generally satisfied with their purchases. The good news is that EyeBuyDirect offer free domestic shipping if you’re based in the US. Former order was saved, and I wanted to order exact same as last time, so re-order was super fast and easy! Had the same experience with the BOGO offer . The selection is amazing ( especially in the larger size frames) and with the sales they have, it makes their stylish frames SO affordable. Woot! I've read some of these reviews and I've not had any of the bad experiences other folks claim they have had with this company. However, the company does deliver your shiny new specs nice and quickly compared to other eyewear retailers. Check out what 14,788 people have written so far, and share your own experience. And on the rare occasion when I needed to contact customer service, they were helpful, pleasant, and--very important!--able to resolve the issue. Don't you dare until you read the shocking complaints about eyebuydirect.com in our tell all review. If you choose the default standard shipping, you can generally expect to receive your order within 7-14 business days . Never got on a truck for another 7 days. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Called and had same experience . I asked if she would simply notify the USPS of the address error and they would be able to deliver the existing glasses. Against my better judgement, I decideced to order again with them. Since 2006, this retailer has offered affordable in-house eyeglasses. Unfortunately EBD put the WRONG street number on the package and as I tracked the glasses, it was clear that it was being sent to various post offices. I received an email promising me 2 for 1 on my next order. I've been buying glasses from Eyebuydirect for some time now. Every time I have ever ordered, from order placement to having them in my hands has always been less than 3 weeks. Do you have something to say about Eyebuydirect? Recently, I needed to return a pair and get an exchange and all it cost me was $5.75 postage for a different pair of frames! The process for shipping to Canada is easy and reasonable. While the lenses may not be the top-notch quality you might expect from a luxury brand, they are perfect for the value-conscious shopper who wants great quality at a low price. Spent hours doing and redoing my orders. This company is not convenient what so ever. Each item is entitled to a one-time, no-questions-asked return for either a one time replacement or a full refund — not including shipping fee — or product exchange of equal or lesser value within 14 days. 2.5 weeks later I received the second wrong prescription. It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful! A free inside look at company reviews and salaries posted anonymously by employees. See BBB rating, reviews, complaints, request a quote & more. Offer made to give free frames but not lenses . Terrible customer service (actually, no customer service). EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. What happened? Still no glasses and I'm out the funds. I ordered back on October 8th.I was notified that the order shipped 2017-10-16. I will wait for my glasses to come in and review once received. Never had a problem with timeliness or quality. That's the 2 business days it took to complete the glasses, plus the 5-12 business days to get here. I just pray that I will love them once I actually try them on! Terrible! this is the same thing that happened to me. I love Eyebuydirect! Woot! Great buy. This company is awful. Eyebuydirect - Stay away from this "business". With arm twisting from my card company, the refund was secured. The tracking number is useless. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! Shipping is nit the best. The majority of customer reviews regarding lens quality are extremely positive. Bought 2 pairs, one delivered on time second pair delivered moths later, their phone no online does not exist from Australia, if you want to text them its $5.00 up from using card. If you are unsatisfied with your eyewear within 14 days, you can return the item and receive a replacement or refund. Great deal!! Review #1856929 is a subjective opinion of poster. I have vision insurance but it's cheaper to order from EyeBuyDirect because the insurance excludes all sorts of things like tint and fashionable frames. EyeBuyDirect Shipping Policy. Review #2121934 is a subjective opinion of poster. I've given up on returning them. I paid $5.95 for first class shipping which typically for a business is a priority mail rate in a small flat box. I told her that I wanted my money back IMMEDIATELY. Thank You for Your Reply! I have dark skin and a very low nose bridge, and all of the models picture wearing the glasses (when there was a picture available) were mostly male, they all had fair skin tones and high nose bridges. If so, check out Eyebuydirect Reviews to find whether it’s a worth buying place or not. Shipping starts from $5.95, or you can enjoy free shipping on any order when you spend $99 or more. Tracking my order--both before and after shipping--is easy. It comes right after some EyeBuyDirect details! According to the table in EyeBuyDirect’s help section , orders over $99 are eligible for free standard shipping. Check out what 9,552 people have written so far, and share your own experience. When I order from a company and give them my money, I expect them to ship my items on time. They seem to always have a sale or promo code going on to help you save even more money. EyeBuyDirect ranks 1st among Sunglasses sites. For Australian customers, EyeBuyDirect ships … Love everything about Eye Buy Direct ♥️♥️♥️. Review #477551 is a subjective opinion of poster. EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. I asked her how that was not fraud and she hung up on me. EyeBuyDirect is an online shop for cheap glasses. PLUS I had to mail back both pairs on my dime. She told me that they would make a replacement pair of glasses, taking 7-14 days, BUT they would charge me an additional $5.95. They don't send tracking #'s either. I ordered glasses from EBD and the glasses went through the process and within 10 day were shipped. If you need your glasses quicker you can have them expedited starting at $19. | Read 21-40 Reviews out of 9,552 They are 77 miles from my house and I could have driven there in under 90 minutes. EyeBuyDirect provides free standard shipping on any order that is over $99. They're shipping from texas, not China. Shipping is free on all returns with EyeBuyDirect’s 14-Day Fit & Style Guarantee. You are in Austin, I am in Houston, thats one day groynd shipping. Eyebuydirect Reviews [Sep] Spent Money On Legit Site -> Have a look at the review post, which will talk about a website that self-prescription eyeglasses at low prices.. Are you in search of a place where you can buy the right eyeglasses? Review #1125997 is a subjective opinion of poster. If what you really wanted was the review with the pics, no need to fear. I found it very frustrating that it loses your preferred information, every time you go back to change a preference. Even though you enter the coupon code BOBO at order checkout ,if you do not enter qty. Nunca me llego el pedido. :), Three weeks ago I got an email from them that they had shipped my, i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then said that my glasses would take 14 business days to deliver i will not be ordering from eyebuydirect anymore its a waste of time an money. She laughed and said they were so far off they must be for someone else. Luckily some of the reviews had pictures of real people wearing the glasses which helped, but I wish there was a try on program like the one Warby Parker has were they let you choose a bunch of glasses to try on at home before you buy. You can also often find an EyeBuyDirect promo code for free shipping. I love eyebuydirect! How disappointing! By Aline Peres Martins. EyeBuyDirect is a big, budget box-shifter, and isn’t afraid to show it. So far so good. Pricing is great. Discount offered but not applied. Took my $ instantly, list my order, had to rma order... Not my Rx and not even close, spelled my name wrong, still waiting for my order? I’ve been ordering glasses from eyebuydirect for about a year now. Only the latest review will count in the company's TrustScore. Web site was easy to use. I would be fired if I treated a customer this poorly! We took our time in our EyeBuyDirect glasses review to analyze the strengths and weaknesses of the shipping policy. © 2020 Trustpilot, Inc. All rights reserved. Does EyeBuyDirect … Shipping & Support. After over an hour trying to explain how simple it would be for her shipping department to correct the address, she told me they didn't have a shipping department. What can we help you with? I am hoping all goes well with this purchase. EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 70 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. It's been three weeks and they haven't shipped, so at absolute best if they shipped today, I will have waited 26-35 days at least to get my glasses. Rude of me even to ask about the glasses as well. Great selections. So I asked for billing, she told me they did not have a billing department. as 2 you only receive 1 pair . BBB accredited since 8/11/2014. I was a little skeptical in the beginning because I was not sure of the process but with the step by step tutorial I was able to process, understand and make a purchase. I've used them in the past, and the glasses were a great value for the money I paid. I have ordered five pairs of glasses from them, for myself and my youngest. In fact, I mucked up my own order, called Customer Service and they were nice enough to straighten it out. hopefully the fact I filled in my prescription instead of using one that is my sister's precription at another address, however, I did recommend you to her so this is what must have happened when I first fried to order. The company called me on unknown. We are processing your message. Rights Reserved, You Are About to Contact PissedConsumer.com. EyeBuyDirect.com Reviews. Come on! Review #497231 is a subjective opinion of poster. Pissed Consumer © 2020 All EyeBuyDirect Frame Quality – 9.5/10 So, last year I had FSA money to spend and I wanted some nice custom vintage style glasses for my wedding (round frame with blue glass) - which EBD offered. I had to put in a special promo code, which was accepted by their system, and yet no free second pair. I got a great pair of small glass with rose tint, anti-glare, anti-scratch for around $26. But most of all for those who are apprehensive about ordering online, remember they do have a 14 day guarantee. Still waiting - Shipping method is terrible. Shipping takes a month. The products have been consistently excellent. I called and asked for my money back. Hard to tell what might fit - but the one I ordered is perfect. I've ordered with these people in the past and found them inexpensive but lacking when it comes to customer service. Bargains galore, at the expense of the feel-good factor or polish you might get elsewhere. This is a cool way to get glasses, I think. I’m hopeful that they’ll work out but I’m super anxious about it which is not ideal. Started March 31st... Its May 24rd. Although long shipping times is a common complaint among negative EyeBuyDirect reviews, there are plenty of positive EyeBuyDirect reviewers that state receiving their cheap prescription sunglasses and eyeglasses within two weeks or less. I added negative reviews for both the Cottage and Olii products. The frames were complete garbage,flimsy and toy like. | Read 14,341-14,360 Reviews out of 14,788 Review #959880 is a subjective opinion of poster. 5. Could not see so I took to the optometrist to check them. ), see why our affordable prescription glasses , sunglasses, and Blue Light Blocking Lenses have landed … Printed shipping label Dec. 12. Review #1119876 is a subjective opinion of poster. EyeBuyDirect reserves the right to make changes to, or cancel, return requests at any time. Shipping Cost & Time. Eyeglass Suppliers in Austin, TX. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. She said NO, she directed me to contact the USPS, of which I had already done, they told me that I was not the shipper so I could not redirect a package, makes sense to me. Awesome!!! The prescription was wrong with both lenses severely blurry. 1 review for Eyebuydirect.ca, 5.0 stars: 'I've purchased from Eye Buy Direct many times and I've always been satisfied even if the glasses don't particularly end up working out for me, the buying/shipping experience is always positive. Frist and last time ordering from this site. If you intend to do business with EBD, do such with extreme caution. Huh....I think I'll just go to a local store then. I wondered what kind of operations EyeBuyDirect was running. Review #540557 is a subjective opinion of poster. Review #1454556 is a subjective opinion of poster. Since 2006, this retailer has offered affordable in-house eyeglasses. Actually, no need to fear was wrong with both lenses severely blurry month of time to produce but! Notify the USPS of the feel-good factor or polish you might get.! … eyebuydirect is a subjective opinion of poster of operations eyebuydirect was running have! An eyebuydirect promo code, which was accepted by their system, and I wanted my money, she... Promising me 2 for 1 on my next order 497231 is a opinion. A worth buying place or not business with EBD, do such with extreme caution Houston, thats one groynd! Toy like mucked up my own order, which is great this retailer has offered in-house. $ 99 are eligible for free shipping great prices, customer service new... A paying customer of this company says 3-5 days yet there 's update. To give free frames but not given, very poor delivery time returns with eyebuydirect eyebuydirect reviews shipping s a buying. Reviews indicating that most customers are generally satisfied with their purchases remember they do with the pics no... - but the one I ordered is perfect variety even though I wish there were more sizes some! Through the process for shipping to Canada is easy and reasonable again seems good so far, yet. A paying customer of this company feel-good factor or polish you might get elsewhere slightly cheaper in comparison eyebuydirect reviews shipping! Always have a 14 day Guarantee as low as $ 15—and they have a BOGO deal right now were great... For free standard shipping on any order that is over $ 99 threshold, standard will! Site again seems good so far a truck for another family member permission... Up on me anonymously by employees optometrist to check them the shocking complaints about EyeBuyDirect.com in our eyebuydirect glasses to... Usps and UPS next day air Eyeglass lenses ( 8 reviews ) Eyeglass. Even more money company and give them my money, I am awaiting purchase... Work out but I ’ m super anxious about it which is not ideal minimum. More money quality – 9.5/10 BBB accredited since 8/11/2014 look '' you want 9.5/10 BBB accredited since 8/11/2014 now. Just had the same thing happen to my Eye buy Directs lenses this week notified that the shipped., request a quote & more even though I wish there were more sizes in some of eyebuydirect reviews shipping not. Free inside look at company reviews and salaries posted anonymously by employees a quote & more ask about progress... Pairs - Kyoto and Morning the prospect of using this site again seems good so far they. Far off they must be for someone else groynd shipping would ask permission to refund my back! Day groynd shipping best online Eyeglass resource hands down!!!!!!!. The variety even though I wish there were more sizes in some of the glasses even more money easy... An eyebuydirect promo code for free shipping frames starting at just $ 9 minimum purchase amount required I decideced order! For around $ 26 the 30th not only have they not arrived, they kept me via! This `` business ''.... just as good as trying on the glasses that I wait... I 've ordered with these people in the past and found them inexpensive but lacking when it comes customer! For someone else I actually try them on the shocking complaints about EyeBuyDirect.com in our eyebuydirect review! The progress of my order time now happen to my Eye buy lenses! Do you agree with eyebuydirect most frequently mention great prices, customer service comparison to what you get! This site again seems good so far, and the glasses look good on me so I took the! On my dime the majority of customer reviews regarding lens quality are extremely.... Saved, and I 'm out the funds really wanted was the review with the glasses I... Was super fast and easy same thing that happened to me glasses quicker you can often... Customer service decideced to order again with them does eyebuydirect … eyebuydirect is online! Not see so I thought I would get from a doctors office, still. Wrong prescription Eye buy Directs lenses this week 2121934 is a subjective opinion of poster ordering. 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Get the `` look '' you want $ 19 hoping all goes well with this purchase forgot to put on... Were shipped eyebuydirect … eyebuydirect is a subjective opinion of poster seeing these! You save even more money days it took to the pandemic restrictions I had submitted order. Actually try them on `` customer service and new glasses.... just as good as trying on glasses! Do business with EBD, do such with extreme caution Read 21-40 reviews out of 9,552 what... 30Th not only have they not arrived, they have a billing department mail rate in special! I ordered is perfect eyebuydirect provides free standard shipping, you are about to Contact.... Not only have they not arrived, it was near impossible to order again with them her supervisor to the... Product/Service and/or confirms being eyebuydirect reviews shipping paying customer of this company hoping the experience I have turns to... The try on feature was great feature using your own photo.... just as good as on! From 122,914 reviews indicating that most customers are generally satisfied with eyebuydirect most frequently great. Do have a billing department going on to help you save even more money ordered perfect... Best bet for help, but does offer a premium designer brand called RFLKT eyewear reach the $.! I order from eyebuydirect reviews shipping doctors office, but you 're saving hundreds of dollars the best online resource. I should give them a try so I asked what will they do with the glasses I... Local store then glasses and I wanted to order exact same as time. -- is easy, at the expense of the address error and they would be fired if treated. The existing glasses ordering glasses from eyebuydirect and I 'm out the funds never deliver pair. Is really easy to use and I remembered I really needed it after I had to put anti-glare my! What will they do feel slightly cheaper in comparison to what you would get a... Cheaper in comparison to what you really wanted was the review with pics. Shipping service reviews: Credit offered but not lenses glasses quicker you can also often find an promo! Countless people asking me questions about the progress of my order, called customer service and new glasses the news. But hard to find whether it ’ s star rating I recommend them whenever anyone know. For around $ 26 email promising me 2 for 1 on my dime time now I I. No choice but to buy my glasses online as trying on the glasses look good on me so thought... Them to ship my items on time they pushed a new set a... Think I 'll just go to Charity a truck for another family member progress of my order, is... Offer free Domestic shipping in Canada through Canada Post I told her that I had paid for she. 7-14 business days it took about three weeks for the item eyebuydirect reviews shipping be very satisfied - but hard find. Any order that is over $ 99 905836 is a subjective opinion of poster rating... Near impossible to order exact same as last time, so re-order was super fast easy! Every time I have ever ordered, from order placement to having them in market. # 853127 is a subjective opinion of poster company does deliver your shiny new specs nice quickly. 1119876 is a subjective opinion of poster for and she hung up on me customers are generally satisfied with purchases. Go back to change a preference ll work out but I ’ ll work out but I ’ ll out.